WhatsApp: +86 181 0322 0733 +86 181 0322 0731
WhatsApp: +86 181 0322 0733 +86 181 0322 0731
FAQ
Q
What can I get from cooperating with TianyuLux?
1. Unique products, with customized service.2. Timely production and delivery, time is money. 3. Market protection service,long term business strategy.
Q
Can we provide OEM service?
TianyuLux can provide customized products according to customers' requirements, OEM and ODM are both acceptable.
Q
What certificates do we have?
All products comply with lSO 9001 quality system and are CE certified.
Q
What payment terms can we accept?
Usually 30% deposit is required in advance and 70% balance is required before shipment. 100% irrevocable sight letters of credit and terms agreed by us are also acceptable.
Q
How about the delivery time?
Usually it takes 20 to 30 days after receiving your deposit. About standard products, we always have stock and can deliver immediately. But customized products will take more time, depending on your requirements and instructions.
Q
Warranty for the product?
We do offer one year warranty which would cover the failure not caused by miss-usage like over loading or misplacing the item.And there is no warranty for wearing parts such as wheel and fuse.
Q
What's the specification of the battery?
TianyuLux provides lead-acid batteries and lithium batteries of different specifications. Customization is welcome.
Q
Do you have agent or representative abroad?
TianyuLux is an industry leader with international vision, which started in China. Currently, we are expanding our dealers and regional partners to a global scale.
Q
Why choose us?
As a manufacturer, TianyuLux Industry is committed to providing not only high quality, high performance and competitive prices of electric pallet trucks, but also prompt delivery and comprehensive 7/24 after-sales service. We combination of scientific research,development, production, sale and service. Moreover, TianyuLux's products have become the top brand of all-terrain electric pallet truck in China, with more than 1,000 dealers and products exported to more than 50 countries around the world.